Help Center
Frequently Asked Questions
Everything you need to know about buying lab-grown gemstones, certificates, shipping and wholesale. Can't find your answer? Contact us anytime.
We can supply AGL or GRC grading reports. Other lab reports are available upon the customer's request. The report clearly marks Lab-grown on identification field, with comments covering post-growth heat-treatment test result. Each certificate carries offical QR-code for lab-online verification.
Yes. A lab-grown sapphire is a genuine sapphire, because it has the same chemical composition, crystal structure, hardness, and optical properties as a natural sapphire. The difference is that it is created in a laboratory instead of forming naturally in the Earth over millions of years.
Yes. Every stone we sell is a genuine laboratory-grown colored gemstone, and we disclose that origin clearly and consistently in line with the U.S. Federal Trade Commission's Jewelry Guides. 1. Clear labeling:On our product pages, tags, invoices and certificates, each stone is described with "Laboratory-Grown" or "Laboratory-Created" immediately preceding the gemstone name (e.g., "Laboratory-Grown Ruby"), with equal prominence — never presented as a mined or natural stone. 2 Independent reports:Every piece ships with an independent gemological report (e.g., GIA / IGI) that states "Laboratory-Grown" and records any detectable treatments. 3 Full treatment disclosure:Any heating, irradiation or other treatment is disclosed in writing — we never hide or misrepresent enhancements. 4 No misleading claims: We do not use trade names reserved for natural stones (such as "pigeon's blood" or "royal blue") on our lab-grown material, and we make no claims of natural rarity. 5 Third-party verifiable: You are welcome to have any stone independently tested; if it is ever found not to be as described, we will accept the return.
We can supply lab-grown rubies ,sapphires or emeralds produced by flame-fusion,hydrothermal or flux methods according to your requirements. Please note:Our GRC/AGL grading reports will clearly mark Lab-grown for compliance purpose.However,the specific crystal-growth method is not printed on the standard lab report. Third-party re-verification is acceptable. If there is any inconsistency between delivered goods and agreed specifications after independent lab inspection,we support product return.
For small-batch orders, we carefully inspect each stone before shipping. For large-volume orders, we perform sampling inspection before dispatch. Our goal is consistent quality you can count on — not shortcuts at the packing stage.
Yes. We can supply loose stones customized to your requirements — different colors, sizes, and shapes. Share your target specs and we will confirm feasibility, MOQ, and timing before production.
Yes. For first-time cooperation, we welcome sample orders if you prefer not to place a large order right away. Because gemstones are high-value goods, samples are charged, and courier fees are paid by the customer. We then ship the samples to you for evaluation.
Please confirm stock availability with us before ordering. If the goods are not in stock, typical lead time is about 14 working days. Exact timing depends on the inquiry date, specs, and production load — we will confirm when you contact us.